OTEC Trading is committed to protecting your privacy and handling your personal information in a responsible and transparent manner. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or use our website.
For the purposes of UK data protection legislation, OTEC Trading (“we”, “us”, “our”) acts as the data controller for personal data collected through our website https://otectrading.co.uk.
Information We Collect
We collect personal information that you provide to us directly, as well as certain information that is collected automatically when you interact with our website.
Information you provide may include your name, email address, telephone number, billing and delivery addresses, account details, order and payment information, correspondence with us, and any information submitted through forms, enquiries, promotions, or surveys.
Automatically collected information may include technical data such as your IP address, browser type, device details, operating system, pages visited, time spent on pages, and interactions with our emails or website. This data is collected through cookies and similar tracking technologies.
How We Use Your Information
We use your personal information only where legally permitted and for legitimate business purposes. These purposes include processing and fulfilling orders, managing customer accounts, responding to enquiries, providing customer support, and communicating with you about your purchases.
We may also use your information to personalise your experience, improve our website and services, conduct internal reporting and analysis, send abandoned basket reminders, prevent fraudulent activity, and comply with legal or regulatory requirements.
Legal Basis for Processing
We process personal data based on one or more of the following lawful grounds: performance of a contract, your consent, our legitimate business interests, or compliance with legal obligations.
Where consent is required, you have the right to withdraw it at any time.
Marketing Communications
Where permitted by law, we may send you marketing communications via email, telephone, SMS, or post. These communications may include product information, promotional offers, and updates from OTEC Trading.
You may opt out of receiving marketing communications at any time by using the unsubscribe link included in our emails or by contacting us.
Please note that even if you opt out of marketing communications, we may still send essential service-related messages such as order confirmations or account updates.
Sharing Your Information
We only share personal data with third parties where necessary to operate our business and deliver our services. These may include payment service providers, delivery and logistics partners, IT and website hosting providers, marketing platforms, professional advisers, and fraud prevention services.
We may also disclose personal data to regulatory bodies, courts, or law enforcement agencies where legally required. We do not sell or rent your personal information to third parties.
International Transfers and Data Retention
Some of our service providers may process personal data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and regulatory obligations.
Data Security
We implement appropriate technical and organisational security measures to protect personal data against unauthorised access, loss, misuse, or disclosure. These measures include secure servers, encryption where appropriate, and limited access controls.
All payment transactions are handled through secure and compliant payment processing systems. While we take reasonable steps to protect your information, no method of online transmission can be guaranteed to be completely secure.
Children’s Privacy
Our website is not intended for individuals under the age of 18, and we do not knowingly collect personal data relating to children.
Cookies
We use cookies and similar technologies to ensure our website functions correctly, analyse website traffic, improve performance, and provide relevant content where permitted.
You can manage or disable cookies through your browser settings or any cookie management tools available on our website. Cookies do not store sensitive information such as payment card details or account passwords.
Your Rights
Under UK data protection law, you have the right to request access to your personal data, request corrections, request deletion in certain circumstances, restrict or object to processing, request data portability, and withdraw consent where applicable.
To exercise any of your rights or if you have questions about this Privacy Policy, please contact us.